Incident Response
When a security incident occurs, the speed and quality of your response determines the outcome. Our incident response team provides rapid containment, forensic investigation, and recovery support under pre-negotiated retainer terms so there is no procurement delay when every hour matters.
1-Hour Response SLA
Retainer clients reach a senior responder within 1 hour of activation, 24/7/365, including holidays and weekends
Forensic Investigators
GCFE, GCFA, and EnCE certified analysts with experience in ransomware, data exfiltration, BEC, and insider threat cases
Containment First
Structured containment playbooks to stop active threats before conducting root cause analysis, reducing total impact window
Recovery & Hardening
Post-incident recovery support followed by targeted hardening recommendations to prevent recurrence
Expert Response When Every Hour Counts
The average cost of a data breach increases significantly for every hour an attacker remains in the environment. Our incident response service is designed to compress that window. We deploy experienced responders who follow a structured methodology: triage the incident, contain the threat, preserve evidence, investigate root cause, and support your return to normal operations. For retainer clients, engagement terms are pre-negotiated so there is no contract delay during an active incident.
- 24/7 incident activation hotline with 1-hour response SLA for retainer clients
- Remote and on-site response capabilities depending on incident scope and severity
- Chain-of-custody compliant evidence preservation for potential legal or regulatory proceedings
- Coordination with legal counsel, regulators, law enforcement, and cyber insurance carriers as needed
Incident Triage
Threat Containment
Digital Forensics
Recovery Support
How We Work
Proven incident management methodology from first call to post-incident review
Activate & Triage
Engage the response team, assess incident severity, establish communication channels, and define immediate priorities
Contain & Preserve
Isolate affected systems to stop lateral movement, preserve forensic evidence with chain-of-custody documentation
Investigate & Eradicate
Conduct forensic analysis to determine root cause, scope of compromise, and confirm complete threat removal
Recover & Harden
Restore operations, implement hardening measures, and conduct a lessons-learned review to strengthen future defenses
What You Get
Structured outputs at each phase from activation through post-incident review
IR Retainer Agreement
Pre-negotiated terms including scope, SLAs, hourly rates, activation procedures, and designated contacts on both sides
Incident Response Playbooks
Scenario-specific runbooks for ransomware, BEC, data exfiltration, insider threat, and cloud compromise tailored to your environment
Forensic Investigation Report
Detailed findings including timeline reconstruction, indicators of compromise, affected systems, data exposure scope, and attacker TTPs
Root Cause Analysis
Technical analysis of the initial access vector, persistence mechanisms, and control failures that enabled the incident
Remediation & Hardening Plan
Prioritized actions to close exploited vulnerabilities, improve detection coverage, and prevent similar incidents
Lessons Learned Report
Post-incident review documenting what worked, what did not, and specific recommendations for process and tooling improvements
IR Retainer
Pre-negotiated engagement terms, 1-hour response SLA, and reserved analyst capacity. Annual retainer hours can also be used for proactive readiness activities.
On-demand engagement for organizations without a retainer. Subject to analyst availability. Scoping and contracting begin upon initial contact.
Frequently Asked Questions
A retainer is a pre-negotiated agreement that guarantees response capacity and SLAs before an incident occurs. Without a retainer, engaging an IR firm during an active incident requires contract negotiation, legal review, and procurement, which can take days while the attacker is still in your environment.
Yes. Unused retainer hours can be allocated to IR readiness activities such as tabletop exercises, playbook development, IR plan reviews, and detection gap assessments. We recommend using at least a portion of retainer hours proactively each year.
Yes. Most initial response and forensic analysis is conducted remotely for speed. However, we deploy responders on-site when the incident requires physical evidence collection, air-gapped system analysis, or executive-level briefings.
All evidence collection follows chain-of-custody best practices. We use forensically sound imaging tools, maintain hash verification, and document all evidence handling procedures. Our reports are structured to support legal and regulatory proceedings.
We can advise on ransomware response strategy including negotiation considerations, decryption feasibility assessment, and payment logistics if the decision is made to pay. We always recommend involving legal counsel and law enforcement. Our goal is to help you make an informed decision, not to pressure any particular outcome.
Yes. We regularly work with major cyber insurance carriers and understand their documentation and reporting requirements. We can serve as the technical IR provider under your policy if your carrier approves, and we help prepare claim documentation.
We work alongside your internal team, not in place of it. During an incident, we bring specialized forensic capabilities, additional analyst capacity, and experience across hundreds of incidents. Your team retains decision-making authority while we provide technical support and recommendations.
Emergency engagements without a retainer are subject to analyst availability and require a scoping call and agreement before work begins. In practice this can take 24-48 hours. With a retainer, we begin within 1 hour of activation.